Shipping Policy
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time: All orders are typically processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If you have concerns or experience delays, please contact support@sleepzm.com.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. If you experience a delay, contact support@sleepzm.com.
Shipment confirmation Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if you have eligible tracking. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
SleepZM.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
SleepZM.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return/Exchange
To request a return or exchange, please visit our Contact Us page or email us at support@sleepzm.com. When submitting your request, please include the following:
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Order Number: This can be found in your order confirmation email.
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Request Type: Let us know if you would like a return for a refund or an exchange for another item.
Claim Review
All Shipping Protection claims are reviewed individually. Sleep ZM reserves the right to deny claims in cases involving:
- Fraudulent activity
- Repeated abuse
- Incorrect shipping information provided at checkout
Orders With Shipping Protection
When Shipping Protection is added to your order, you may be eligible for assistance in the event of:
- Lost packages
- Stolen packages
- Damaged shipments during transit
If you experience any of the above issues, please contact us within 7 days of the carrier’s marked delivery date and include:
- Your order number
- Photos of damaged items or packaging (if applicable)
- Any relevant delivery details
Orders Without Shipping Protection
If Shipping Protection is not added during checkout, Sleep ZM is not responsible for packages marked as delivered by the shipping carrier, including cases involving:
- Theft after delivery
- Incorrect delivery location entered by the customer
- Carrier-related delivery issues outside our control
However, we will still do our best to assist customers whenever possible.
